Frequently Asked Questions

How do we keep track of data?

We keep all of our data in a safe and secure spreadsheet that we share with you. Once an item is delivered, we will note it as received in the spreadsheet with any other relevant details. Some of these details include: inspection notes, grades, and any problems with the item.

Do you handle returns?

Yes, we can return any item you would like. Just give us the shipping label or address of where you want to send the item and we will take care of the rest!

Where are you based?

Our Headquarters is based at 6305 Danville Rd Unit 1 - Shipping Dock A, Mississauga, ON L5T 2H7

What items do you prep?

We can prep just about anything, excluding Hazmat. If you have any items of concern or specific questions, reach out to us at [email protected] and we will be happy to provide more insight.

How long does it take to complete an FBA Shipment?

A typical FBA shipment will take between 24-48 hours to prep and ship to your FBA account. Delays could happen depending on the list of shipments we have for that day. (Excluding Saturdays and Sundays)

Do you have a sign up fee?

Fees? Nope! We currently don’t have any fees in order to sign up for our service.

When signing up do we have to sign a contract?

Here is the best part, you do not have to sign a contract. You can use our service for as short or long as you would like. You can use us for one month, take a six month break, and then come back. You are free to come and go as you please.

When is storage charged?

We charge for storage at the beginning of each month.

Do you do OA/RA?

OA/RA is the basis of our business! We definitely have the know how to prep OA/RA items.

Can we drop off items to you locally?

Absolutely, we only ask you to let us know when you’re coming. There is no charge for dropping off locally.

What if an Item goes missing at your warehouse?

This can happen from time to time and if it is our fault, we will ask for a receipt and cover the cost of the item for you. Rest assured that we do have 24 hours CCTV surveillance.

Ways to contact us

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1-855-362-7737

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